After-sale service

After-sale service

 

Our after-sales service is efficient , professional and promptly. Question or Problems from customers who has bought our electric bikes and electric scooters will be replied within 24 hours.

 

Warranty Time :

 

Parts

Bike Frame Motor Battery Charger Controller Display
Valid Time(months) 24 12 12 12 12 6

 

Warranty Process

  1. If there are any problems with the electric scooters or electric bikes which you bought from us , please contact us . Send us the pictures or video along with description .

  2. We will confirm the problem through your information and guide you to fix it .

  3. If replacement parts are needed, we would offer the new parts but you need to pay for the freight .

  4. we will send you the video and guide you to complete the replacement .

 

Damages due to following causes are not accepted for warranty:

 

  1. Traffic accident, man-made collision, fire disaster, dip in water ,falling down or other impacts;

  2. Overload, over speed or other behaviors against application regulation in the manual.

  3. Parts damage caused by improper disassemble, refit,changing of inherent settings;

  4. Paint peeling off or abrasion because of exposure, heavy rain , cleaning by high pressure water gun or chemical solvents.

  5. Beyond the rules of operating manual.

  6. Maintenance in unauthorized place

  7. Force majeure